Quality management for IT services : perspectives on business and process performance / [edited by] Claus-Peter Praeg, Dieter Spath.

Format
Book
Language
English
Published/​Created
Hershey, PA : Business Science Reference, [2011], ©2011.
Description
xiv, 332 pages : illustrations ; 29 cm

Details

Subject(s)
Related name
Summary note
"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.
Notes
"Premier reference source"--Cover.
Bibliographic references
Includes bibliographical references and index.
ISBN
  • 9781616928896 (hardcover)
  • 1616928891 (hardcover)
  • 9781616928919 (ebook)
  • 1616928913 (ebook)
LCCN
2010016386
OCLC
613645199
Other standard number
99940828844
RCP
C - S
Statement on responsible collection description
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