Princeton University Library Catalog

High performance healthcare : using the power of relationships to achieve quality, efficiency and resilience / Jody Hoffer Gittell.

Author:
Gittell, Jody Hoffer [Browse]
Format:
Book
Language:
English
Published/​Created:
New York : McGraw-Hill, c2009.
Description:
xv, 335 p. : ill. ; 24 cm.
Summary note:
"High Performance Healthcare explains the critical concept of "relational coordination"coordinating work through shared goals, shared knowledge, and mutual respect. Because of the way healthcare is organized, weak links exist throughout the chain of communication. Gittell clearly demonstrates that relational coordination strengthens those weak links, enabling providers to deliver high quality, efficient care to their patients." "Using Gittell's innovative management methods, you will improve quality, maximize efficiency,and compete more effectively. The book includes case studies illustrating how some healthcare organizations are already transforming themselves using Gittell's proven tools. It concludes by identifying industry-level obstacles to high performance healthcare and showing how individual organizations and their leaders can support sweeping change at the highest levels." "Policy changes and increased access to care will not alone answer the healthcare industry's problems. Timely, accurate, problem-solving communication that crosses all organizational boundaries is a powerful response to business as usual. High Performance Healthcare explains exactly how to achieve this crucial dynamic, providing a long-awaited cure to an industry in crisis."--BOOK JACKET.
Bibliographic references:
Includes bibliographical references (p. 271-314) and index.
Subject(s):
ISBN:
  • 9780071621762 (acid-free paper)
  • 0071621768 (acid-free paper)
LCCN:
2009002447
OCLC:
277205848
RCP:
C - S