Princeton University Library Catalog

Quality function deployment and lean-six sigma applications in public health / Grace L. Duffy, John W. Moran, William Riley.

Author:
Duffy, Grace L. [Browse]
Format:
Book
Language:
English
Published/​Created:
Milwaukee, Wis. : ASQ Quality Press, 2010.
Description:
xviii, 196 p. : ill. ; 27 cm.
Bibliographic references:
Includes bibliographical references and index.
Contents:
Chapter 1. The Continuum of Quality Improvement in Public Health -- Introduction -- Process Improvement in a Public Health Department -- Little "qi" -- Big "QI," -- Large-Scale Public Health System Quality Improvement -- Big "QI," Little "qi," and Individual "qi" -- Conclusion -- Endnotes -- Chapter 2. Introduction to Quality Function Deployment and Lean-Six Sigma -- Introduction to Quality Function Deployment -- Introduction to Lean-Six Sigma -- Summary -- Endnotes -- Chapter 3. An Integrated QI Approach: QFD and LSS Support Macro, Meso, Micro -- Introduction -- Integrated Processes Create a System -- The Human Interaction with Macro, Meso, and Micro Levels: Individual QI -- Endnotes -- Chapter 4. Customer Focus: Revitalizing Your Organization to Become Customer Centric -- Summary -- Endnotes -- Chapter 5. Process Analysis and Waste Reduction -- Introduction -- 1. Understanding How a Process Is Structured -- 2. How to Analyze a Process -- Creating a Process Map -- 3. Identifying Inefficiencies in a Process Map -- Process Features -- Two Types of Process Maps -- Opportunity Map -- Value Stream Mapping Definitions -- Visualizing Patient Flow -- Current State Value Map -- Future State Value Map -- Spaghetti Diagram -- Value-Added Versus Time Chart -- The Eight Types of Waste -- Summary -- Endnotes -- Chapter 6. Using the Language of Senior Management: The Bottom Line -- Introduction: Show Me the Money -- The Externally Versus Internally Focused Organization -- Identify the Bottom Line -- Cost of Quality Overview -- Contributions of Cost of Quality -- Selling COQ to Leadership -- The Bottom Line Feeds Back to the Top Line: Use QFD to Validate VOC -- Endnotes -- Chapter 7. Milestones and Measures: Interim and Final Reporting -- Introduction -- Measurement Characteristics -- Improving Performance Is About Using Data -- Definitions in Support of Performance Management -- Examples of the Four Components -- Does Your Agency Have a Performance Management System? -- Performance Measures -- Reporting of Progress -- The Performance Management Cycle -- Process Measures in Meso to Micro Level Department Activities -- Endnotes -- Chapter 8. Lean-Six Sigma: "Faster, Better, Smarter" -- Rapid Cycle Change and Project Management -- Faster -- Better -- Smarter -- Combining Lean and Six Sigma Methods and Benefits -- The DMAIC Methodology -- Summary -- Endnotes -- Chapter 9. The House of Lean-Six Sigma Tools and Techniques -- Building Blocks of House of Lean -- Steps into the House of Lean -- The Foundation in the House of Lean -- The Roof for House of Lean -- Summary -- Endnotes -- Chapter 10. Incremental Versus Redesign Strategies -- Phase 1. Focus -- Phase 2. Assessment -- Phase 3. Negotiation -- Phase 4. Redesign -- Phase 5. Implementation -- Summary -- Laws of Core Process Redesign -- Endnotes -- Chapter 11. Developing the QFD Team -- Types of Teams -- The Value of Teams to QFD -- Preparing Individuals to Be Effective Team Members -- Develop Individuals into an Effective Team -- Team Decision Making -- The Decision-Making Process -- Attributes of a Good Decision -- Influence and Control Issues for Team Effectiveness -- The Problem Statement as a Vehicle for Norming -- Develop Measures to Maintain Process Improvement -- Set the Time Frame for Implementation -- Establish a Communication Plan -- Summary -- Endnotes -- Chapter 12. Conducting a QFD Study -- Chapter 13. Navigating the QFD Matrices -- Endnotes -- Appendix A. The Matrix of Matrices -- Appendix B. QFD Software -- Appendix C. List of QFD Reference Books.
Subject(s):
ISBN:
  • 9780873897877 (casebound : alk. paper)
  • 0873897870 (casebound : alk. paper)
LCCN:
2010005632
OCLC:
539078611
Related name:
RCP:
C - S