Continuous quality improvement in health care : theory, implementation, and applications / Curtis P. McLaughlin, Arnold D. Kaluzny [editors].

2nd ed.
Gaithersburg, Md. : Aspen, [1999], ©1999.
xxii, 659 pages : illustrations ; 24 cm


Related name
Bibliographic references
Includes bibliographical references (p. 595-630) and index.
  • Pt. I. Introduction
  • Ch. 1. Defining Quality Improvement: Past, Present, and Future / Curtis P. McLaughlin and Arnold D. Kaluzny
  • Ch. 2. Does TQM/CQI Work in Health Care? / Curtis P. McLaughlin and Kit N. Simpson
  • Pt. II. Basics
  • Ch. 3. The Outcome Model of Quality / Susan I. DesHarnais and Curtis P. McLaughlin
  • Ch. 4. Measurement and Statistical Analysis in CQI / Susan Paul Johnson and Curtis P. McLaughlin
  • Ch. 5. Measuring Consumer Satisfaction / Lucy A. Savitz
  • Ch. 6. Teams at the Core of Continuous Learning / Peter J. Dean, Rebecca La Vallee and Curtis P. McLaughlin
  • Pt. III. Implementation
  • Ch. 7. CQI, Transformation, and the "Learning" Organization / Vaughn Upshaw, Arnold D. Kaluzny and Curtis P. McLaughlin
  • Ch. 8. The Process of Implementation / Lucy R. Fischer, Leif I. Solberg and Thomas E. Kottke
  • Ch. 9. Information Management and Technology for CQI / David C. Kibbe
  • Ch. 10. Collaborating for Improvement in Health Professions Education / G. Ross Baker, Sherril Gelmon and Linda Headrick / [et al.]
  • Ch. 11. Why Focus on Health Professional Development? / Paul B. Batalden
  • Pt. IV. Application
  • Ch. 12. CQI in Primary Care / Linda S. Kinsinger, Russell P. Harris and Arnold D. Kaluzny
  • Ch. 13. CQI in Managed Care / Leif I. Solberg, Thomas E. Kottke and Milo L. Brekke
  • Ch. 14. CQI in Contract Research Organizations / William A. Sollecito
  • Ch. 15. CQI in Public Health Organizations / Glen P. Mays, Theresa Hatzell and Arnold D. Kaluzny / [et al.]
  • Ch. 16. Applying and Supporting CQI in Academic Health Centers / Susan I. DesHarnais and Curtis P. McLaughlin
  • Ch. 17. CQI and Patient-Centered Care / David Levy, William Thar and Curtis P. McLaughlin
  • Pt. V. Illustration
  • Case 1. CQI Principles for a Personnel Problem / Michael McDade
  • Case 2. The Family Practice Center
  • Case 3. Holston Valley Hospital and Medical Center / Curtis P. McLaughlin and Kit N. Simpson
  • Case 4. West Florida Regional Medical Center / Curtis P. McLaughlin
  • Case 5. Rex Healthcare and Service Line Teams / Curtis P. McLaughlin and Linda C. Jordan
  • Case 6. Dr. Johnson, Network Medical Director / William Q. Judge and Curtis P. McLaughlin
  • Case 7. The Patient Transportation Project at University Hospitals / Sandra K. Evans and Ronald T. Pannesi
  • App. A. Malcolm Baldrige Award 1999 Health Care Criteria for Performance Excellence.
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