Details

Subject(s)

• Information technology—Management—Standards [Browse]
• Computer service industry—Management—Standards [Browse]
• Customer services—Management—Standards [Browse]

Related work(s)

Kunas, Michael. Implementing service quality based on ISO/IEC 20000 : a management guide. [Browse]

Bibliographic references

Includes bibliographical references.

Reproduction note

Electronic reproduction. New York Available via World Wide Web.

Source of description

Print version record.

ISBN

• 9781849283328 ((electronic bk.))
• 184928332X ((electronic bk.))

Statement on language in description

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