Virtual reference best practices : tailoring services to your library / M. Kathleen Kern.

Author
Kern, M. Kathleen [Browse]
Format
Book
Language
English
Published/​Created
Chicago : American Library Association, 2009.
Description
viii, 148 p. : ill. ; 28 cm.

Details

Subject(s)
Electronic reference services (Libraries) [Browse]
Bibliographic references
Includes bibliographical references and index.
Contents
Defining virtual reference -- Implementing virtual reference : is it the right thing, right now? -- Who are we doing this for? -- Buy-in : gaining commitment and support -- Policies : setting expectations of who, when, and what -- Selecting software -- Communication : do I have to learn a new language? -- Determining a staffing model -- Assessing the costs : budgeting for virtual reference -- Collaborative virtual reference -- Aspects of training -- Marketing your virtual reference service -- Assessment and evaluation : how are we doing? -- The road ahead : next steps and emerging technologies.
ISBN
  • 9780838909751 (alk. paper)
  • 0838909752 (alk. paper)
LCCN
2008015379
OCLC
222250186
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