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Princeton University Library Catalog
Virtual reference best practices : tailoring services to your library / M. Kathleen Kern.
Kern, M. Kathleen
Chicago : American Library Association, 2009.
viii, 148 p. : ill. ; 28 cm.
Electronic reference services (Libraries)
Includes bibliographical references and index.
Defining virtual reference
Implementing virtual reference : is it the right thing, right now?
Who are we doing this for?
Buy-in : gaining commitment and support
Policies : setting expectations of who, when, and what
Communication : do I have to learn a new language?
Determining a staffing model
Assessing the costs : budgeting for virtual reference
Collaborative virtual reference
Aspects of training
Marketing your virtual reference service
Assessment and evaluation : how are we doing?
The road ahead : next steps and emerging technologies.
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9780838909751 (alk. paper)
0838909752 (alk. paper)
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