Virtual reference best practices : tailoring services to your library / M. Kathleen Kern.

Author
Kern, M. Kathleen [Browse]
Format
Book
Language
English
Published/​Created
Chicago : American Library Association, 2009.
Description
viii, 148 p. : ill. ; 28 cm.

Details

Subject(s)
Bibliographic references
Includes bibliographical references and index.
Contents
  • Defining virtual reference
  • Implementing virtual reference : is it the right thing, right now?
  • Who are we doing this for?
  • Buy-in : gaining commitment and support
  • Policies : setting expectations of who, when, and what
  • Selecting software
  • Communication : do I have to learn a new language?
  • Determining a staffing model
  • Assessing the costs : budgeting for virtual reference
  • Collaborative virtual reference
  • Aspects of training
  • Marketing your virtual reference service
  • Assessment and evaluation : how are we doing?
  • The road ahead : next steps and emerging technologies.
ISBN
  • 9780838909751 (alk. paper)
  • 0838909752 (alk. paper)
LCCN
2008015379
OCLC
222250186
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