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008    020129s2020    dcu     o    i00  0 eng^^
024 7  10.1596/34759 |2doi
035    (CKB)4920000001209056
035    (The World Bank)34759
035    (US-djbf)34759
035    (EXLCZ)994920000001209056
040    DJBF |beng |cDJBF |erda
110 2  World Bank Group.
245 10 Achieving Integrated Government-to-Business Service Delivery : |bA Planning Guide for Reformers.
246    Achieving Integrated Government-to-Business Service Delivery
264  1 Washington, D.C. : |bThe World Bank, |c2020.
336    text |btxt |2rdacontent
337    computer |bc |2rdamedia
338    online resource |bcr |2rdacarrier
347    data file |2rda
490 1  Other papers.
520 3  Governments worldwide are designing and implementing new institutional and technology approaches for providing integrated government-to-business (G2B) services, recognizing the many benefits that can be realized both by government regulators and businesses. The outcomes that governments are seeking by implementing these integrated service delivery (ISD) approaches include: (i) better service, (ii) improved government efficiency, (iii) enhanced regulatory oversight and compliance, (iv) reduced opportunities for corruption, and (v) increased reach of service delivery across their jurisdictions. However, many countries have had to start the process from weak positions, as they cope with ministries and agencies operating in silos, aging and fragmented technology platforms, and lack of a service-oriented ethos. This guidance note draws on the experience of several countries that have implemented ISD solutions, and it aims to provide World Bank staff and client governments with a practical understanding of the concepts behind integrated service delivery and the reforms and investments required to implement it. A main objective of this note is to provide a planning framework that governments can use to comprehensively address the key institutional, governance, financial, and technology issues involved in ISD initiatives.
650  4 Business Environment
650  4 Investment Climate
650  4 Private Sector Development
650  4 Public Sector Development
650  4 Public Sector Management and Reform
650  4 Public Sector Reform
650  4 Public Service Delivery
830  0 Other papers.
830  0 World Bank e-Library.
906    BOOK