Citizens and service delivery : assessing the use of social accountability approaches in the human development sectors / Dena Ringold ... [et al.].

Format
Book
Language
English
Εdition
1st ed.
Published/​Created
Washington, D.C. : World Bank, 2012.
Description
pages cm.

Details

Subject(s)
Related name
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Summary note
In many low and middle income countries, dismal failures in the quality of public service delivery such as absenteeism among teachers and doctors and leakages of public funds have driven the agenda for better governance and accountability. This has raised interest in the idea that citizens can contribute to improved quality of service delivery by holding policy-makers and providers of services accountable. This proposition is particularly resonant when it comes to the human development sectors - health, education and social protection - which involve close interactions between providers and ci
Notes
Description based upon print version of record.
Bibliographic references
Includes bibliographical references.
Source of description
Description based on print version record.
Language note
English
Contents
  • Contents; Foreword; About the Authors; Acknowledgments; Abbreviations; Chapter 1 Introduction and Conceptual Framework; Rationale: Why Focus on This Topic?; Governance and Service Delivery: A Conceptual Framework; Social Accountability Terms and Tools; Why Should These Instruments Work?; Do Providers Respond to Citizen Influence?; Notes; References; Chapter 2 Social Accountability in the World Bank's Human Development Portfolio; Implementation Issues in the Shortlist; Institutional Arrangements; Summary; Notes; Chapter 3 Informing Citizens; Access-to-Information Legislation
  • Does Having ATI Matter?Information Campaigns; "Active" Information Campaigns: Scorecards and Social Audits; The Design and Implementation of Information Campaigns; Summary; Notes; References; Chapter 4 Channels for Using Information: Grievance Redress; What Are Grievance Redress Mechanisms?; Do People Use Grievance Redress?; Grievance Mechanisms in the Human Development Sectors; Design Issues; Summary; Notes; References; Chapter 5 Summary and Looking Forward; Influencing Service Delivery through Social Accountability; Incorporating Social Accountability into Human Development Projects
  • Implications for Future WorkReferences; Appendix 1 How Can Evidence on Social Accountability Interventions Be Improved?; Simultaneity of Interventions; (Lack of) Representativeness of Sample; Nature of the Indicators: Self-Reported versus Objective; Low Statistical Power and Type II Errors; Design versus Substance; How Can We Generate Useful Evidence?; References; Appendix 2 Portfolio Review Methodology; Appendix 3 Summary of Impact Evaluations; Boxes; 1.1 A Note about Terminology; 3.1 Measuring Access to Information in Education and Health; 3.2 The RTIA in India: A Personal Experience
  • 3.3 Civil Society and the Media: Use of ATI in Health and Education3.4 Bolsa Família: Information on Social Services, Programs, and Rights; 3.5 Accountability and the Use of Public Expenditure Tracking Surveys; 3.6 Report Cards in Health; 4.1 Issues with Complaints-Handling in the U.K. National Health Service; 4.2 The Court System and Health in Colombia; A2.1 Key Words; Figures; 1.1 Accountability Relationships in Service Delivery; 2.1 Distribution of Social Accountability Key Words by HD Sector; 2.2 Social Accountability Measures in HD
  • 2.3 Implementation Status of Social Accountability Components4.1 Have You Filed a Complaint in Education? Responses from Europe and Central Asia; 4.2 Have You Filed a Complaint in Health? Responses from Europe and Central Asia; Tables; 1.1 Examples of Social Accountability Interventions; 2.1 Scorecards in Current HD Projects; 5.1 Social Accountability in HD Projects: Some Examples; A1.1 Summary of Resources for Improving Evaluations; A2.1 HD Projects That Include Social Accountability in Their Design, FY2005-FY2010
ISBN
  • 1-283-37503-6
  • 9786613375032
  • 0-8213-8930-0
OCLC
769344334
Other standard number
  • 10.1596/978-0-8213-8980-5
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