Stakeholder engagement for service design : how service designers identify and communicate insights / Fabian Segelström.

Author
Segelström, Fabian [Browse]
Format
Book
Language
English
Εdition
1st ed.
Published/​Created
Linköping. Sweden : Dept. of Computer and Information Science, LinköpingUniversity, 2013.
Description
1 online resource (209 pages)

Details

Subject(s)
Series
Notes
Bibliographic Level Mode of Issuance: Monograph
Bibliographic references
Includes bibliographical references and index.
Source of description
Description based on online resource; title from PDF title page (ebrary, viewed October 22, 2013).
Language note
English
Contents
  • Intro
  • Table of Contents
  • Preface
  • 1 Introduction
  • 2 Service design emerges
  • 3 Stakeholder research for service design
  • 4 Interviews withs ervice designers
  • 5 Comparing ethnographic styles
  • 6 Analysis of visualisations
  • 7 Participatory observation at service design agencies
  • 8 Discussion
  • 9 Conclusions
  • 10 References
  • Appendix.
ISBN
91-7519-554-2
OCLC
927227233
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