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Architecture and patterns for IT service management, resource planning, and governance [electronic resource] : making shoes for the cobbler's children / Charles T. Betz.
Betz, Charles T.
Amsterdam : Elsevier/Morgan Kaufmann, 2011.
1 online resource (474 p.)
Computer network architectures
Information technology supports efficient operations, enterprise integration, and seamless value delivery, yet itself is too often inefficient, un-integrated, and of unclear value. This completely rewritten version of the bestselling Architecture and Patterns for IT Service Management, Resource Planning and Governance retains the original (and still unique) approach: apply the discipline of enterprise architecture to the business of large scale IT management itself. Author Charles Betz applies his deep practitioner experience to a critical reading of ITIL 2011, COBIT version 4, the CMMI sui
Description based upon print version of record.
Includes bibliographical references and index.
Front Cover; Architecture & Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children; Copyright; Dedication; Table of Contents; List of Figures; List of Tables; Foreword I; Foreword II; Preface; An Architecture for IT Itself; Why, and for whom, this book was written; Reading this book; The Lean house; Structure; Chapter 1, ""IT in a World of Continuous Improvement""; Chapter 2, ""Architecture Approach""; Chapter 3, ""Patterns for the IT Processes""; Chapter 4, ""Patterns for the IT Lifecycles""; Disclaimer; Acknowledgements
Author BiographyNote on Capitalization; Note on Method; Chapter 1: IT in a World of Continuous Improvement; What Is ""Information Technology""?; What Is an IT Service?; What Is Lean?; Lean as applied systems theory; The Lean concept of flow; Lean cautions; What Is IT Value?; The ""business of IT""?; Double-axis value; What Is Lean IT?; Revisiting the IT/manufacturing analogy; Lean systems development; The many faces of quality in IT management; What is waste in IT?; Current IT trends in a Lean light; The ""TPS House"": A Lean icon applied to IT management; Conclusion; Further Reading
Chapter 2: Architecture ApproachThe Production of IT Services; IT Value Chains, Streams, and Processes; Process; A value chain framework; IT value chain illustrated; Relationship between primary and supporting processes; From IT Value Chain to IT Value Streams; Entity lifecycles and portfolios; IT Lifecycle Summary Definitions; Value-adding and non-value-adding phases for all value streams; Synchronizing the major value streams; The IT processes; IT Process Summary Definitions; Lifecycle and process wastes; IT value and business process management further reading; The IT Management Functions
Capability maturity versus Lean value streamsWhat is a function?; What is a process framework?; Capability/function; Cross-functional processes; ""Change Management"" versus ""Complete Change'; Frameworks, frameworks everywhere; ITIL; IT Governance Institute (COBIT and Val-IT); CMMI; Other frameworks and approaches; IT functional framework; IT Function Summary Definitions; The Information Architecture of IT Management; IT metrics: Gateway from process to data; Data management for the business of IT; IT management data governance; The three narratives of enterprise IT; A. Conceptual Data Model
Intersection EntitiesRole management; Partitioning the data model; Understanding dimensions and facts of IT management; Dimensions; Facts; Networks and trees in IT management data; Unstructured IT management data: Challenge and opportunity!; IT Data Summary Definitions; Making IT real; IT management data further reading; A Supporting Systems Architecture for IT Management; Enterprise Resource Planning (ERP) for IT?; Modeling IT Service Architectures; Analyzing the IT management systems; The IT management systems architecture; Making IT real; Avoid shadow systems
Final thoughts on IT management systems
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