Princeton University Library Catalog

A new approach to automating services : companies are achieving productivity gains by using software robots to perform routine, rules-based service processes : if implemented well, such automation can result in high-performing human-robot teams, in which software robots and human employees complement one another / Mary C. Lacity, Leslie P. Wilcocks.

Author:
Lacity, Mary Cecelia [Browse]
Format:
Book
Language:
English
Published/​Created:
[Place of publication not identified] : MIT Sloan Management Review, 2016.
Description:
1 online resource (1 volume) : illustrations
Series:
Safari Books Online (Series) [More in this series]
Notes:
"Reprint #58120."
Bibliographic references:
Includes bibliographical references.
Source of description:
Description based on online resource; title from cover page (Safari, viewed November 29, 2016).
Subject(s):
In:
MIT Sloan management review Vol. 58, no. 1 (Fall 2016)
Author:
Other views:
Staff view